Refund Policy

Updated 5-21-26
This Refund Policy explains when refunds, cancellations, or payment-plan adjustments may be considered for Prophet Scholar Academy courses, certifications, and related digital training products. We desire to be fair, reasonable, and understanding toward our students while also maintaining clear policies for digital products that provide immediate access to course materials. This policy should be read together with our Terms of Use and any payment terms shown at checkout.

1. GENERAL

Course purchases are generally final because students receive immediate access to digital training materials, including videos, written materials, downloads, and other course content.

Prophet Scholar Academy does not provide refunds merely because a student changes his or her mind, lacks time to complete the course, disagrees with the course content after purchase, fails to review the course description before enrolling, or decides the course is no longer needed.

2. HARDSHIP POLICY

Prophet Scholar Academy may, in its sole discretion, consider a refund request in cases involving extraordinary circumstances outside the student’s control, such as a death in the immediate family, a serious illness or emergency, an unexpected loss of employment or ministry position, or an accidental purchase of a course for which the student is not eligible. Submitting a refund request does not guarantee that a refund will be granted.

To be considered, a refund request should be submitted within 7 days of purchase and must explain the circumstances supporting the request. Prophet Scholar Academy may deny a refund request if the student has completed a significant portion of the course, downloaded substantial course materials, received a certificate, or otherwise made substantial use of the course content. Refunds will also be provided where required by law.

3. ELIGIBILITY REQUIREMENT REFUND

If a student accidentally purchases or enrolls in a course or certification program for which the student is not eligible under the published eligibility requirements, the student may request a refund within seven (7) days of purchase, provided the student has not completed more than ten percent (10%) of the course/certification, downloaded substantial materials, received a certificate, or otherwise used the program in a manner inconsistent with an honest enrollment mistake.

4. PAYMENT PLANS

Some courses or certifications may be offered with a payment plan. A payment plan allows a student to purchase the full course or certification by dividing the total purchase price into a set number of scheduled payments.

A payment plan is not a month-to-month subscription, membership, rental, or trial. By selecting a payment plan, the student is purchasing the full course or certification and agrees to pay the full purchase price according to the payment schedule presented at checkout. The first payment is due at the time of enrollment, and course access begins after the first payment is successfully processed.

Because students receive immediate access to digital training materials, payment plans may not be canceled merely because a student changes his or her mind, lacks time to complete the course, disagrees with the course content after purchase, fails to review the course description before enrolling, or decides the course is no longer needed.

A student may request cancellation of remaining payment-plan obligations only under the limited circumstances described in our Refund Policy, such as extraordinary hardship or where required by law. Submitting a cancellation or refund request does not guarantee approval.

If a payment-plan cancellation or refund request is approved, Prophet Scholar Academy may terminate the student’s course access and cancel any remaining scheduled payments. Previously paid amounts will not be refunded.

If a scheduled payment fails, Prophet Scholar Academy may suspend or restrict access until the account is brought current. Failure to complete scheduled payments does not automatically cancel the purchase or remove the student’s obligation to pay amounts owed under the payment plan.

5. REQUESTING A REFUND

Refund requests must be submitted in writing through the Contact Page within the applicable refund period and must include the student’s name, email address used for enrollment, course name, purchase date, and reason for the request. We may review course progress, download activity, certificate status, account activity, and prior refund history before approving or denying a refund request.

6. REFUND PAYMENTS

Approved refunds will normally be returned to the original payment method. We are not responsible for delays caused by banks, card issuers, payment processors, or payment platforms. Any refund we provide is limited to the amount actually paid to us for the applicable course or service, excluding any fees or charges that are non-refundable under the payment processor’s rules or applicable law.

7. CONTACT US

If you have questions about this Refund Policy, contact us through our Contact Page.